The Knit Knack's Blog

Better living through fibre

Caveat Emptor – Local Streets

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Which interpreted means – Buyer Beware of Local Streets’ TopFlorist .  My order of a flower arrangement for delivery to MIL in Jamaica was confirmed at 10:06 a.m. this Wednesday.  It was the cost of the arrangement plus a US$20 delivery charge.  Some 15 hours later at 1:52 a.m. on Thursday, they sent me this message:

Dear customer: sorry to inform you that we need extra USD$20 for this order because the florist on the island increased the price the mother’s day flower. Please advise us if you agree to pay this extra money or we can cancel this order for you. Please reply to us ASAP. Thank you very much. Eric

Local Florist refused to honour the purchase price.  They rudely insisted they had every right to bait & switch for a further $20.  So much for the website’s statement they only choose florists with good reputations in terms of customer service.  Is it not customer service to stand by the advertised price?  Well, my friends it is established basic contract law.  Here’s how Local Florist’s customer service defended the upsell:

…we can’t list all the change for every florist anywhere anytime. The email you received is computer auto generated email. It just confirmed we received your order and processed your order. If there is any problem occurred later on, we can cancel the order without your permission.

Really?  Local Florist does not stand by its posted prices.  They are fluid.  So much for their “customer benefits.”  They refused to deal with the local florist, and gave zero service.  By the way – there were no terms of service on the website to set up these conditions such as unilateral termination of the contract.  I’m not sure what legal world they operate in.  No reputable business comes with an afterthought “we need another $20.”  It’s ludicrous.

They insisted that I pay or cancel.  Well who needs to do business with such sharks?  Not me.  I’ll go back to Flora2ooo who live up to their website in my experience – same day too.

Author: iriegemini

Lara is originally from Jamaica, living in the Greater Toronto Area with N, and a cat, Melvin. She knits, spins, weaves, and is a chatterbox on all of the above. Lara's journey began as a young girl with her Grandmother's cross-stitch embroidery stash & blessing.

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